Refund & Return Policy – RushMart

Last Updated: August 28, 2026

At RushMart, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return or refund according to the terms below.

1. Return Period

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

• Be unused and in its original condition
• Be returned with original packaging, tags, and accessories where applicable
• Not be damaged due to customer misuse or improper handling
• Be accompanied by proof of purchase or order details

2. Damaged or Defective Products

If your order arrives damaged or you receive a defective product, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photos or videos of the product
• Photos of the packaging, if damaged
• A short description of the problem

After reviewing your request, RushMart may offer a replacement, exchange, or refund where applicable.

3. Wrong Product Received

If we send you the wrong product, size, color, or item, please contact us within 48 hours of delivery.

After verification, we will arrange an appropriate replacement or refund.

4. Change of Mind

Returns due to a change of mind may be accepted only if the product is unused, in original condition, and returned within the applicable return period.

Return shipping costs in such cases may be the customer's responsibility.

5. Non-Returnable Items

Certain products may not be eligible for return, including:

• Used or worn products
• Products damaged by the customer
• Products without original packaging or tags where required
• Customized or personalized products
• Items specifically identified as non-returnable on the product page

6. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable payment method or another agreed method.

The time required for the refund to reach you may depend on your payment provider or bank.

7. Return Shipping

If the return is due to a defective, damaged, or incorrect product caused by RushMart, we may cover the reasonable return shipping cost.

For returns due to a change of mind or customer preference, the customer may be responsible for return shipping costs.

8. Exchanges

If an eligible product needs to be exchanged, please contact us with your order number and details of the requested exchange.

Exchanges are subject to product availability.

9. Order Cancellation

You may request cancellation as soon as possible after placing an order.

Once an order has been processed, shipped, or handed over to the delivery company, cancellation may no longer be possible and the return procedure may apply.

10. How to Request a Return or Refund

Please contact RushMart with:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos (if applicable):

Email: [Your Customer Service Email]
Phone/WhatsApp: [Your Phone Number]

Our customer support team will guide you through the return process.

11. Policy Changes

RushMart may update this Refund & Return Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Contact Us

RushMart
Email:rashidtanner31@gmail.com
Phone/WhatsApp: +923012043772
Business Address: in pakistan

Thank you for shopping with RushMart.